Need help? Email [email protected]. Never send your password, API secret, private key, seed phrase, or one-time verification code.
Technical support
For sign-in, account connections, delayed data, alerts, or app issues.
Email support →Privacy request
For access, correction, deletion, or questions about your information.
Contact privacy support →Before contacting us
Please include the app version, device and operating-system version, the affected provider, approximate time of the issue, and a screenshot with sensitive information hidden. We will respond as soon as reasonably possible.
Connected accounts
TickPro accepts only read-only connections. If a key has trading, transfer, withdrawal, or other write permissions, create a new dedicated read-only key. To stop access, remove the connection in TickPro and revoke the credential directly with the exchange or broker.
Data is missing or delayed
Confirm that the provider is online, the credential remains active, and any IP allowlist includes the current TickPro server address. Provider maintenance, rate limits, network conditions, or permission changes can delay synchronization. Verify time-sensitive values with the provider itself.
Subscriptions
Open Settings → Account → Manage Subscription to view or cancel an Apple subscription. You may also use the App Store or Apple Account subscription settings. Deleting your TickPro account does not automatically cancel your Apple subscription.
Delete your TickPro account
While signed in, open Settings → Account → Delete TickPro Account. After the two confirmation steps, TickPro deletes active account data, exchange and broker credentials, OAuth tokens, login sessions, push devices, public wallets, and position snapshots. If Apple sign-in is linked, TickPro also attempts to revoke its Apple authorization token as part of deletion.
If you cannot access the app, email us from the login email address. We may ask for additional verification before acting on the account.
Security issue
If you believe a credential or account is compromised, revoke the credential with the provider immediately, then contact [email protected].
TickPro does not provide trading, investment, tax, or legal advice. For provider-specific account or transaction questions, contact the relevant exchange, broker, wallet, or Apple Support.